Frequently asked questions
How long is shipping?
All units are made to order so shipping is typically 6-8 business days. Multicolor and blonde can take a little longer.
Can I send in my own hair to make a unit?
No however we will restore your old hair if you'd like to send to us. In some cases if you reside locally we will considering constructing your unit at a cost.
Do you color hair from another vendor?
NO! Unfortunately we can not determine the quality of other vendors so we'd rather not process it and risk damaging the hair!
Where are you located?
Do you take measurments?
Yes. Watch a youtube video or look at a google diagram on how to properly measure your head before choosing cap size!
Can I submit a photo of the style I want?
Yes! Choose a basic natural hair colored unit then email a photo of your desired look with order number. The differnce in price will be settle through an invoice.
Can I return bundles and Wigs?
Returns are not accepted however you may echange. Wigs and Bundles may be returned at your own expense within 7 business days of delivery date as long as the bundles are in the state you recieved them with tags, bundle wraps, and rubber bands in tact.
Do you refurbish bundles and wigs?
Yes, send an email for complete details.
What shampoo and conditioner do I use?
Based on Hair Flipz Boutique's experience we recommend but not limited to Tresemme deep cleanse shampoo and Silicon mix conditioner. Apple cider vinegar is great for stripping the hair of dirt and oils.
What are your business hours?
Please refer to the contact page for complete hours of operation
How much hair do I need?
inches 12-16" requires two bundles
What is Mink hair?
In relation to virgin hair, mink is the highest quality virgin hair. Mink hair is very full, thick, longer and comes in 1b. Does it realy come from a mink animal, of course not but was given that name due to its closeness in texture being soft and silky.
What is the difference between mink hair and virgin hair?
Mink hair comes from more than one donar while virgin hair comes from one donar. Mink hair is also thicker and silkier than virgin hair.
Does the install come with the purchase of my wig?
Yes, come in with your hair clean and dry. Shampoo can be added for an addtional cost
Do you offer overnight shipping?
No we dont due to the fact that 90% of our units are made to order.